Timely Customer Support Levels

With a Timely account, you can access all the resources you need to effortlessly publish, promote, manage and monetize events, courses and venues more efficiently.

Not finding what you need? Our dedicated customer support team offers different levels and channels of support depending on your subscription plan.

Free accounts, including WordPress plugin users, are only provided with self-service user documentation and basic video tutorials.

Paid subscriptions offer more options, including extensive support through advanced guides and video tutorials, as well as customer service via email and in-app ticket system.

Enterprise customers, who have purchased enterprise support services, have the benefit of round-the-clock customer care service, provided by an expert team who prioritize their queries for quick responses.

See all Support Contact Options
User Guides User Guide
Video Tutorials Video Tutorials
 E-mail Support E-mail Support  
In-App Ticket  Support In-App Ticket Support  
Expert Team Support Expert Team Support    
Priority Support Priority Support    

Do you Need an Extra Help to Implement and Use Timely Software?

Do you Need an Extra Help to Implement and Use Timely Software?

Let our experienced Professional & Managed Event Services team support you and your success!

In addition to our software solutions, we provide an array of services, from implementation to design customization, onboarding and training, SEO, and even on-going event management services.

We’re here to assist you ensuring you make the best use of your Timely software!

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