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Timely Customer Support Levels
Not finding what you need? Our dedicated customer support team offers different levels and channels of support depending on your subscription plan.
Free accounts, including WordPress plugin users, are only provided with self-service user documentation and basic video tutorials.
Paid subscriptions offer more options, including extensive support through advanced guides and video tutorials, as well as customer service via email and in-app ticket system.
Enterprise customers, who have purchased enterprise support services, have the benefit of round-the-clock customer care service, provided by an expert team who prioritize their queries for quick responses.
| Free Customers |
Paid Customers |
Enterprise Customers |
|
|---|---|---|---|
| User Guide | |||
| Video Tutorials | |||
| E-mail Support | |||
| In-App Ticket Support | |||
| Expert Team Support | |||
| Priority Support |
Do you Need an Extra Help to Implement and Use Timely Software?
Let our experienced Professional & Managed Event Services team support you and your success!
In addition to our software solutions, we provide an array of services, from implementation to design customization, onboarding and training, SEO, and even on-going event management services.
We’re here to assist you ensuring you make the best use of your Timely software!