With Timely, you can enable or disable booking email templates to control which automated booking email notifications are sent out. This is useful when your team wants to send only the messages that match your booking workflow.
Use this guide to learn how booking email template status works, how to disable a template, and how to enable it again when you want the system to resume sending that message.
1. What Does Enabling or Disabling Booking Email Templates Mean?
Booking email templates are connected to specific booking actions. When an email template is enabled, Timely sends the related email automatically when that action happens. When a template is disabled, Timely does not send that email for future matching actions.
2. Benefits of Enabling or Disabling Booking Email Templates
By managing template status, your team can:
- Personalized Communication: Tailor your emails to reflect your brand identity and align with your communication strategy.
- Optimized Workflow: Enable only the necessary templates, ensuring that your clients receive only the most pertinent information.
- Greater Control: Maintain complete control over the emails sent from your Timely account, ensuring that each message serves a specific and purposeful role in your booking operations.
- Adjust Communication Over Time: Re-enable templates when your process changes or when you want automated communication to resume.
3. How to Disable Booking Email Templates
Follow these steps to a disable booking email template in Timely:
- In the left-side menu, click Bookings.
- Go to the Templates tab.
- Find the booking email template you want to disable.
4. Click the status icon under the enabled column so it becomes unchecked.
5. When the confirmation message appears, click Yes to disable the template.
6. After the template is disabled, the status changes to show that the template is no longer active. Timely will not send that email for future matching booking actions.
4. How to Enable Booking Email Templates
To enable a booking email template:
- In the left-side menu, click Bookings.
- Click Templates.
- Find the disabled template you want to enable.
- Click the status icon under the disabled column, so it becomes checked.
- Confirm the change if the system asks for confirmation.
- After the template is enabled, Timely will resume sending that email for future related booking actions.
Booking email template status gives your team control over which automated messages are sent from the Bookings module. Enabled templates send emails when the related booking action happens, while disabled templates stop those emails from being sent for future matching actions.
Need Additional Help?
For further guidance and support, please visit our Help Center. Additionally, if you have any inquiries or need assistance, don’t hesitate to contact our customer success team by opening a support ticket from your Timely account’s dashboard.
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