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How to Create and Manually Send Custom Notification Templates

With a Timely account, you have the ability to create customized ticket and RSVP email templates and manually send them to specific recipients, as needed. This feature gives you greater control and freedom when communicating with your customers about your events. In this post, you will learn how to create and manually send custom notification templates from your Timely account.

1. Automated vs Manual Emails

Clients who use Timely Event RegistrationEvent Ticketing and Event Booking Software are familiar with our automated email workflows. Every time someone performs a specific action, the system will send the respective custom email template, automatically. For example, attendees will receive an automated email when they purchase an event ticket from your online calendar, or when you update the event status.

What is different about the Custom Notification Templates is that there is no automated workflow associated with them. You create custom notification templates based on your specific business needs, and then manually send them to specific customers through your Timely system.

Moreover, you can choose in which step of the communication process you want to send the custom notification templates. For instance, you can provide attendees additional event information, or ask them to complete a pre-event screening form. You can notify event registrants and ticket purchasers from your Timely RSVP, Ticketing and Invoice pages.

2. How to Customize Ticket / RSVP Notification Templates

This is how you create custom notification templates:

  1. Log into your Timely account.
  2. On the main menu on the left, go to Ticketing/RSVP.
  3. Then, click on the Templates tab.
print screen of Timely event platform highlighting where to find the Ticketing RSVP templates
  1. Scroll down the page and you will see the Custom Ticket / RSVP Notification Template section. You will also see the maximum number of templates that are available under your plan, and how many templates you have already created.
print screen of Timely event platform custom ticket rsvp notification template section
  1. Click the +Add item button to create a new custom notification template. The tab Edit Template will open on the screen, where you will be able to customize your template.
print screen of edit template tab

When editing a custom notification template, there are several items you can change, including:

  • Name: Choose a name for your template
  • Email Subject: Write the email subject
  • Header: Customize the header of your template
  • Body: Write your email message
  • Footer: Edit the footer with your logo and signature

Moreover, you can use dynamic fields to personalize the email templates. For example, you can add your customers' contact information and event details. Learn more about customizing email templates in the post How to Customize Event RSVP and Ticket Email Templates.

Once you are done, you can send a preview of the email notification to yourself. If everything is ok, save the template, and start using it to notify attendees and ticket purchasers.

3. How to Manually Send Custom Notification Templates

As mentioned above, with a Timely account, you can manually send custom notification templates to event registrants or ticket purchasers. See below how to do it for each specific situation.

How to Manually Send Custom Notifications to Attendees

Event attendees are people who hold an event ticket and can attend your event. If you use Timely Event RegistrationEvent Ticketing or Event Booking Software, you can easily manage your attendees from your Timely dashboard.

After creating your first custom notification template, you can manually send it to your attendees. To do so, simply follow the steps below:

  1. Log into your Timely account.
  2. On the main menu on the left, go to Ticketing/RSVP.
  3. Click on the RSVP tab if it is a free event, or the Tickets tab if it is a paid event.
  4. You will see all the issued event tickets. If you wish, you can filter by event or attendee using the filters on the top of the page.
  5. After choosing an attendee on the list, hover the mouse over the event’s name. Then, click on the button Notify attendee.
print screen of Timely event management software manually notify attendee button
  1. A pop-up window will appear on the screen. Select a custom notification template from your predefined templates.
print screen of Timely event management platform showing how to manually send custom notification templates
  1. Next, click on the Send notification button. Timely software will send the custom notification email to your attendee automatically.

How to Manually Send Custom Notifications to Purchasers

If you use Timely Event RegistrationEvent Ticketing and Event Booking Software you can allow your audience to purchase multiple tickets for the same event. They just need to choose the ticket quantity and fill the booking form with everyone's names and emails. Therefore, a purchaser is the person who registers or purchases tickets for an event for at least one attendee. Purchasers may or may not be attendees.

Depending on your business needs, you may want to send custom notification templates to purchasers. For example, a standard message about all tickets included in an order. In this situation, just follow the steps below:

  1. Log into your Timely account.
  2. On the main menu on the left, go to Ticketing/RSVP.
  3. Then, click on the Invoice tab.
  4. You will see all the issued invoices. If you wish, you can filter by event or purchaser using the filters on the top of the page.
  5. After choosing a purchaser on the list, hover the mouse over the event’s name. Then, click on the button Notify purchaser.
print screen of Timely event management system showing how to notify purchasers
  1. A pop-up window will appear on the screen. Select a custom notification template from your predefined templates.
print screen of Timely event software showing hot to select custom notification template to be sent manually
  1. Next, click on the Send notification button. Timely software will send the custom notification email to the purchaser automatically.

How to Avoid Sending Duplicated Notifications

There might be situations where you have already sent a notification to an attendee or purchaser, and accidentally chooses to send the same message to the same person. No need to worry! Timely system will alert you.

In this situation, a popup window will appear on the screen letting you know the date and time the last message was sent. You can either press Send notification or Cancel, as appropriate.  

print screen of popup window alert to avoid duplicated notifications

For more user guidance, please go to our Help Center. If you have any questions or need additional assistance, do not hesitate to contact us. Alternatively, you can open a support ticket from your Timely account’s dashboard.

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