How to Add or Edit Your Credit Card Information

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If you are a Timely customer, you need to have a valid credit card on file in order to keep your subscription active, and use our event software tools. In this article, you will learn how to add or edit your credit card information in your Timely app account.

Before you begin

This article is for clients who have a Timely Event Software (Journey) subscription. If you have any legacy product (e.g. Timely Trek Calendar App or WordPress Add-Ons), contact us.

Please note that you must be an Account Admin to do the steps described in this article. If you don’t have an Admin role, contact the Admin of your account.

Adding or Editing your Credit Card Information


  1. Login to your Timely account HERE
  2. In your Timely dashboard, select My account in the left navigation menu, and then select the Billing tab. 
  3. Click EDIT to add or edit your credit card information. 
print screen of Timely dashboard, Billing menu, pointing to the edit button
  1. Once you have filled out all the fields, click Update Billing Account at the bottom of the page. Your billing account will then be updated with your credit card information.
print screen of Timely dashboard, Billing menu, credit card information being filled

For more user guidance, please go to our Help Center. If you have any questions or need additional assistance, do not hesitate to contact us. Alternatively, you can open a support ticket from your Timely account’s dashboard.