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How to Add Additional Information to Tickets, RSVPs, Emails and PDF Templates

With a Timely account and Timely event ticketing plan or ticketing add-on, you can easily add additional information to tickets, RSVPs, emails and PDF templates to be shared with your attendees after registration. This feature is useful for many clients, in particular for those who host online events and want to send the event link to attendees in an automated way. Learn all the steps below.

1. Adding Additional Information to Tickets and RSVPs

You can add any additional information using the “Extra information” field while creating or editing an event, under the Cost and Tickets section. This can be a website, further instructions, or an online meeting link that will be displayed in the ticket or RSVP and can also be used in the email or PDF templates.

print screen of one Ticket example with the additional information field where you can add the extra information for your clients


When your attendees register for your events, they will receive the event ticket with the additional information you entered in the box.

2. Including the Extra Info to your Email and PDF Templates

Additionally, you can add the additional information to your email and PDF templates, if you wish. You do that by using the dynamic field extra information in your email template. Please note that you need to add the information in the extra information field in your ticket, as explained above, prior to setting it up in your email and PDF templates.

To illustrate, we will use the Ticket PDF Template that already contains the extra information:

  1. First, log into your Timely account;
  2. On the main navigation menu on the left of the screen, go to Ticketing, then Templates.
print screen of Timely event platform dashboard highlighting the ticketing templates section
  1. You will see the Templates page with all of the available templates that you can customize.
screenshot of timely event management software dashboard highlighting where to edit templates
  1. To edit the ticket pdf template your attendees will receive after purchasing a ticket from your events calendar, choose the Ticket PDF Template, and then click on Edit.
  2. To add additional information and links, edit the field "Additional Information", which is a dynamic field you will find at the Body of the template. If you wish, you can even change the place where it will display in the ticket PDF . This field is also on the default template for the RSVP PDF Template. And you can add the dynamic field everywhere else on Email Templates too.
print screen of the area where you can customize the body of your Ticket PDF Template to add the extra information dynamic field

Once you finish setting up the additional information field on your template, your registrants will receive it by email after purchasing a ticket or registering for one of your events. This feature is perfect for repeatable events.

For more user guidance, please go to our Help Center. If you have any questions or need additional assistance, do not hesitate to contact us. Alternatively, you can open a support ticket from your Timely account’s dashboard.

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Event Management Software (Journey + WP v.3 new platform)

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