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How to Set Up Event Notifications

With a Timely account, you can easily send event notifications to your attendees. You may want to do that to remind them about the upcoming event, or inform them about any event changes. In this post, you will learn all the steps to use this feature and improve engagement with your customers.

1. Sending Event Reminders for Upcoming Events

First, go to your event details page. Then, locate the Cost and Tickets section of your event post.

print screen of the Cost and Tickets section of an event details page

In the ticket type section, just after the “Add Field” button, you will see the Notification area, as highlighted in the image below.

print screen of the ticket type area, followed by the “Add Field” button, followed by the notifications area, highlighted with a green rectangle

When you enable the Notification by clicking the “Notification checkbox", you will be able to add as many notifications as you see fit for your event. You just need to click on the "+Add notification" button.

The notifications can be set up in days, prior to the day of the event. Your customer will receive an email notification letting him know that the event day is coming up.

print screen of two notifications before the event, one for letting the customer know about the upcoming event 1 day before the event and another for 10 days before the event

To remove a single notification, just click the minus sign in the red button on the right of the notification. You can also just disable the Notifications checkbox and all the notifications will be disabled.

2. Sending Event Notifications for Event Changes

Sometimes, we need to make changes to events. For example, change the date, time or venue. If you have sold tickets for that event, you may want to notify your customers of this change.

In this situation, our system will automatically inform you. You will see a popup in the screen asking if you want to notify your customers by email about the changes you just made. To notify, just click "yes". Otherwise, click "no".

print screen of the popup that will alert you if you want to send an email to your customers to let them know changes were made in an event

3. Customizing your Event Notification Email Template

To make changes to the emails your customers receive, go to Setting>Email Templates. If you want to change the event reminder email, edit the template “Upcoming Events Notification Template”. To change the event notification email to be sent when you make changes to an event, edit the template “Event Changes Notification Template”.

print screen of the email templates menu with the event changes notification template and the upcoming events notification template highlighted.

If you want to learn more about editing email templates, check out this helpful article.

For more user guidance, please go to our Help Center. If you have any questions or need additional assistance, do not hesitate to contact us. Alternatively, you can open a support ticket from your Timely account’s dashboard.

See more:

Event Management Software (Journey + WP v.3 new platform)

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