How to Set Up Event Registration / RSVP for Free Events

With a Timely account, you can easily set up event registration / RSVP for your free events. If you are running a free event, you can use "Event Registration / RSVP" setting for your event listing. This feature is particularly useful if you do not want your attendees to purchase a ticket, but still want to know in advance who is coming to your event. Learn all the steps here.

1. Event Registration / RSVP Basic Settings

Knowing in advance who is coming to your event can help a lot with event planning. With Timely event RSVP software you can easily collect pre registrations and RSVPs for your events. Moreover, since the system does not allow the same spot to be reserved by more than one person, it prevents overbooking. If you do not have this feature in your plan, contact us to upgrade your account.

After logging into your account, go to the Events menu. You can create a new event or select the event you want to add the pre registration feature.

Create your RSVP Type

First, go to the Cost and Tickets section of your event, where you find all the RSVP and ticketing options. Then, select Event Registration / RSVP on the dropdown menu, just below "Free Events". A panel will show up. You can click the plus button to add your first ticket block. 

print screen of the panel for creating a first ticket block

Give a name to your ticket block and add a short description. Please note that this information will be visible to your audience in the event page.

print screen of the first ticket block in Event Registration/RSVP

You can add as many ticket blocks as you see fit. For example, you can add an adult ticket, a children ticket and a senior ticket. You can also add VIP ticket with limited availability, and regular tickets with more spots available.

Add Additional Information

You can add additional information to each one of your ticket blocks. This information will not be visible to your audience in the event page. However, it will show up on the automated confirmation emails and PDF ticket they receive after registering for your event. For more information, check how to add additional information to tickets, RSVPs, emails and PDF templates.

If you are hosting a free virtual or hybrid event, you can add an online meeting link as an additional information. As a result, the link will appear in your confirmation emails and PDF tickets. If you want to learn more, read how to add an online meeting link to tickets and emails.

print screen of the second ticket block in Event Registration/RSVP

Limit Ticket Availability

Setting up ticket limits for your event is the best way to keep track of your events’ popularity and be prepared. If you are planning your event for a specific venue or are planning to serve food and drinks to your guests, you don’t want it to be overcrowded or uncomfortable. Knowing in advance how many people will attend your event helps you to plan your venue, catering, parking lot or any additional services you may offer.

On your Timely account, after naming your event registration ticket and adding additional information, set the ticket limits. Add the maximum number of tickets available and the maximum number of tickets a person can get per registration, on the respective fields. If you do not have a limit, simply click on the Unlimited checkbox.

print screen of the maximum tickets available

When you set a number of tickets for your event, Timely event registration software will update your ticket inventory automatically, every time a spot is reserved. When the number of tickets you set up is over, the event will be considered “sold out”. Consequently, no one will be able to register for that particular event. However, if you check the Unlimited box, Timely event reservation system will accept reservations from guests indefinitely. 

Note that you can change the number of tickets available at any time. You just need to edit your ticket settings on the Costs and Tickets section.

At checkout, your registrants can see how many spots are still available. As people register for your events, the quantity of spots available updates automatically there too.

print screen of event checkout showing number of spots available

Limit Number of Tickets Per Registration

While configuring your ticket preferences, prices and description, you can also set the maximum quantity of tickets available per registration. In other words, this functionality limits how many spots on your event a person can reserve with a single registration.

print screen of maximum tickets per registration settings

By default, our event RSVP software will always limit the number of tickets per registration to ten (10) tickets. If you want to change this setting, just type the right number in the appropriate box.

Event Registration Start and End Date

By default, all events have the Available immediately option checked.

print screen of the available immediately option for immediate registrations to the event

However, if you can set up a different event registration start and end date. Simply uncheck the option, and choose the beginning and the end of the registration period. With this feature, you have more control over your RSVPs and their availability to the public.

print screen of the option to choose a starting and ending date to determine when your event can be registered by your customers

Event Registration Status

In addition, you can set the status of each of your event registration types to inform your audience. The options are:

  • Open
  • Canceled
  • Ended

Deleting RSVP Ticket Blocks

You can use the delete button at the bottom of the section to remove a specific ticket block. This step has to be performed individually by ticket block. In other words, you have to delete them one by one.

2. Event Registration Custom Fields

Sometimes event organizers need to ask questions or confirm eligibility prior to accepting registration of an attendee. For example, if you are collecting RSVP to an event tailored to an adult audience where alcohol will be served, you can ask participants to confirm if they are over 21 years of age.

With Timely, you can do that at the time of the online event registration. By adding custom fields to your registration / RSVP ticket, you can request any information from customers before they sign up for your event. The questions can be answered with a simple checkbox or a text field.

You will receive the answers to those questions by email together with the customers' registration information. 

print screen of a checkbox type extra field

Moreover, you can make the custom field a required field. Consequently, your customer will have to answer the question before continuing with the event registration.

print screen of a text type extra field with the required option checked

3. Event Registration Email Notifications

A great way to keep your attendees informed about the upcoming event is to add notifications to your event. You can add as many notifications as you see fit. By confirming this setting, the system will send automated emails to your event participants reminding them about the event.

print screen of the notifications option inside the Cost and Tickets customization

If you want to customize the notification emails, you can change the respective template. For more information, read this helpful user guide: How to Customize Event RSVP and Ticket Email Templates.

4. Agree with the Terms and Save your Changes

After creating the registration / RSVP for your event, make sure you check the I agree to all Terms checkbox to proceed.

print screen of the checkbox I agree to all terms

The final step is to scroll down the page and hit the Publish button. You can also click on the button Save as draft in case you want to review your event and publish it later.

print screen of the publish, save as draft and reset buttons

5. Event Registration Checkout in your Event Page

After setting up the event registration / RSVP for your free event, check how it looks in your public calendar. The registration / RSVP checkout box with your ticket types will show up exactly as you have configured them.

print screen of the registration option on the public calendar

With Timely, you can not only collect online registrations for your free events, but also time slot- based registrations for free events, and sell event tickets, and time slot tickets for your paid events.

For more user guidance, please go to our Help Center. If you have any questions or need additional assistance, do not hesitate to contact us. Alternatively, you can open a support ticket from your Timely account’s dashboard.

See more:

Event Management Software (Journey + WP v.3 new platform)

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