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How to Set Up Time Slot Tickets for your Paid Events

With Timely, you can easily sell time slot-based tickets for your paid events. If you are hosting a paid event that requires people to register based on time slots, you can use the "Time Slot Ticket" setting for your event listing. Learn all the steps in this post.

1. Time Slot Ticket Basic Settings

Selling time slot-based events is very easy with Timely event management solutions. If you do not have this feature in your plan, contact us to upgrade your account.

After logging into your account, go to the Events menu. You can create a new event or select the event you want to add the time slot ticket feature.

Create your Ticket Type

First, go to the Cost and Tickets section of your event, where you find all the RSVP and ticketing options. Then, select Time Slot Ticket on the dropdown menu, just below "Paid Events". A panel will show up. Next, you can select the billing account, the currency, any promotional codes you have already created, and your tax options.

After selecting the necessary information, click the plus button to add the first ticket block.

print screen of the time slot ticket settings on Timely dashboard

Give a name to your ticket block and add a short description. Please note that this information will be visible to your audience in the event page.

For example, if you are hosting a job fair and want to allow attendees to book appointments with career advisors for a fee, you can create different time slots for each advisor according to their availability.

print screen of a time slot-based event setting on Timely dashboard

You can add as many time slot ticket blocks as you see fit. You can add an individual price (ticket cost) for each one of the ticket blocks. In our example, there is one appointment slot from 2 PM to 2:20 PM, a second slot from 2:20 PM to 2:40 PM, and a third slot from 2:40 PM to 3 PM. Event participants will be able to select the best time for them.

You can also set the maximum number of tickets available and the maximum number of tickets a person can get per registration. If you do not have a limit, simply click on the unlimited checkbox.

print screen of appointment time slot tickets being created on a Timely account

Add Additional Information

You can add additional information to each one of your ticket blocks. This information will not be visible to your audience in the event page. However, it will show up on the automated confirmation emails and PDF ticket they receive after purchasing time slot tickets for your event. For more information, check how to add additional information to tickets, RSVPs, emails and PDF templates.

If you are hosting a paid virtual or hybrid event, you can add an online meeting link as an additional information. As a result, the link will appear in your confirmation emails and PDF tickets. If you want to learn more, read how to add an online meeting link to tickets and emails.

print screen of a time slot ticket with additional information

Ticket Cost

If you are using the Timely Ticketing Add-on, you can choose to pass this fee on to your customers, or absorb them into the ticket price and pay them yourself.

For more information on how to pass the cost fee to your final customer, check this useful user guide: How to Change Who Pays Ticket Fees (Pass On or Absorb).

Ticket Limits

After naming your time slot-based event and adding additional information, set the ticket limits. Add the maximum number of tickets available and the maximum number of tickets a person can get per registration, on the respective fields. If you do not have a limit, simply click on the Unlimited checkbox.

print screen of the maximum tickets available and maximum tickets per registration fields

Appointment Ticket Sales Start and End Date

By default, all events have the Available immediately option checked.

print screen of the available immediately option for a time slot ticket

However, you can set up a different appointment ticket sale start and end date. Simply uncheck the option, and choose the beginning and the end of the ticket sale period.

With this feature, you have more control over your time slot ticket sales and their availability to the public.

print screen of the option to choose a starting and ending date for time slot-based events

Time Slot Ticket Status

In addition, you can set the status of each of your time slot ticket types to inform your audience. The options are:

  • Open
  • Canceled
  • Ended

Deleting Time Slot Ticket Blocks

You can use the delete button at the bottom of the section to remove a specific ticket block. This step has to be performed individually by ticket block. In other words, you have to delete them one by one.

2. Appointment Ticket Custom Fields

Sometimes you may need to ask questions or confirm eligibility prior to booking appointments with your attendees. For example, if you offer a cheaper price for members, you can ask them to inform their membership number prior to booking the appointment.

With Timely, you can do that at the time of the online appointment booking. By adding custom fields to your time slot-based ticket, you can request any information from customers before they finalize the purchase. The questions can be answered with a simple checkbox or a text field.

The answers to those questions, in text or true/false for the checkbox, can be viewed in the email that is sent to customers after a successful ticket purchase. 

print screen of a checkbox type extra field

Moreover, you can make the custom field a required field. Consequently, your customer will have to answer the question before buying the time slot ticket.

print screen of a text type extra field with the required option checked

3. Appointment Email Notifications

A great way to keep your attendees informed about the upcoming appointment is to add notifications to your event. You can add as many notifications as you see fit. By confirming this setting, the system will send automated emails to your event participants reminding them about the appointment.

print screen of the notifications option inside the Cost and Tickets customization

If you want to customize the notification emails, you can change the respective template. For more information, read this helpful user guide: How to Customize Event RSVP and Ticket Email Templates.

4. Agree with the Terms and Save your Changes

When you are done creating the ticket for your event, make sure you check the I agree to all Terms checkbox to proceed.

print screen of the checkbox I agree to all terms

The final step is to scroll down the page and hit the Publish button. You can also click on the button Save as draft in case you want to review your event and publish it later.

print screen of the publish, save as draft and reset buttons

5. Time Slot Tickets Checkout in your Event Page

When you are done setting up the time slot-based ticket for your paid event, you can check how it looks in your public calendar. The appointment checkout box with your ticket types will show up exactly as you have configured them.

Now you can check your public calendar. The Time Slot Ticket option will show up as you have configured them.

print screen of the time slot ticket option on the public calendar with two ticket blocks

With Timely, you can not only sell time slot tickets, but also sell event tickets for your paid events, and collect single event registrations and time slot- based registrations for your free events.

For more user guidance, please go to our Help Center. If you have any questions or need additional assistance, do not hesitate to contact us. Alternatively, you can open a support ticket from your Timely account’s dashboard.

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