With Timely, you can easily set up event ticket for your paid events. If you are hosting a paid event, you can use the "Event Ticket" setting for your event listing. This feature is particularly useful if you want your attendees to purchase a ticket online in advance of the event. Learn all the steps in this post.
1. Event Ticket Basic Settings
After logging into your account, go to the Events menu. You can create a new event or select the event you want to add the ticketing feature.
Create your Ticket Type
First, go to the Cost and Tickets section of your event, where you find all the RSVP and ticketing options. Then, select Event Ticket on the dropdown menu, just below "Paid Events". A panel will show up. Next, you can select the billing account, the currency, any promotional codes you have already created, and your tax options.
After selecting the necessary information, click the plus button to add the first ticket block.
Give a name to your ticket block and add a short description. Please note that this information will be visible to your audience in the event page.
You can add as many ticket blocks as you see fit. You can add an individual price (ticket cost) for each one of the ticket blocks. For example, you can add an early bird ticket to encourage attendees to buy tickets as early as possible by offering them a price discount. You can also create a VIP ticket with limited availability, and General Admission tickets with more spots available.
Add Additional Information
You can add additional information to each one of your ticket blocks. This information will not be visible to your audience in the event page. However, it will show up on the automated confirmation emails and PDF ticket they receive after purchasing tickets for your event. For more information, check how to add additional information to tickets, RSVPs, emails and PDF templates.
If you are hosting a paid virtual or hybrid event, you can add an online meeting link as an additional information. As a result, the link will appear in your confirmation emails and PDF tickets. If you want to learn more, read how to add an online meeting link to tickets and emails.
If you are using the Timely Ticketing Add-on, you can choose to pass this fee on to your customers, or absorb them into the ticket price and pay them yourself.
For more information on how to pass the cost fee to your final customer, check this useful user guide: How to Change Who Pays Ticket Fees (Pass On or Absorb).
After naming your event ticket and adding additional information, set the ticket limits. Add the maximum number of tickets available and the maximum number of tickets a person can get per registration, on the respective fields. If you do not have a limit, simply click on the Unlimited checkbox.
Event Ticket Sales Start and End Date
By default, all events have the Available immediately option checked.
However, you can set up a different event ticket sale start and end date. Simply uncheck the option, and choose the beginning and the end of the ticket sale period.
With this feature, you have more control over your ticket sales and their availability to the public. For instance, if you are hosting a large gathering (e.g. a music show, fundraising or conference), and want to sell separate ticket lots depending on how close you are from the event date. In this situation, you can create various ticket types in different time phases, by selecting their respective selling start date, and expiration date.
Event Ticket Status
In addition, you can set the status of each of your event ticket types to inform your audience. The options are:
Deleting Event Ticket Blocks
You can use the delete button at the bottom of the section to remove a specific ticket block. This step has to be performed individually by ticket block. In other words, you have to delete them one by one.
2. Event Ticket Custom Fields
Sometimes you may need to ask questions or confirm eligibility prior to selling tickets to attendees. For example, if your event is tailored to an adult audience where alcohol will be served, you can ask participants to confirm if they are over 21 years of age.
With Timely, you can do that at the time of the online ticket purchase. By adding custom fields to your event ticket, you can request any information from customers before they finalize the purchase. The questions can be answered with a simple checkbox or a text field.
The answers to those questions, in text or true/false for the checkbox, can be viewed in the email that is sent to customers after a successful ticket purchase.
Moreover, you can make the custom field a required field. Consequently, your customer will have to answer the question before buying the event ticket.
3. Event Ticket Email Notifications
A great way to keep your attendees informed about the upcoming event is to add notifications to your event. You can add as many notifications as you see fit. By confirming this setting, the system will send automated emails to your event participants reminding them about the event.
If you want to customize the notification emails, you can change the respective template. For more information, read this helpful user guide: How to Customize Event RSVP and Ticket Email Templates.
4. Agree with the Terms and Save your Changes
When you are done creating the ticket for your event, make sure you check the I agree to all Terms checkbox to proceed.
The final step is to scroll down the page and hit the Publish button. You can also click on the button Save as draft in case you want to review your event and publish it later.
5. Event Tickets Checkout in your Event Page
When you are done setting up the event ticket for your paid event, you can check how it looks in your public calendar. The event ticket checkout box with your ticket types will show up exactly as you have configured them.
For more user guidance, please go to our Help Center. If you have any questions or need additional assistance, do not hesitate to contact us. Alternatively, you can open a support ticket from your Timely account’s dashboard.